Privacy Policy

1. Who we are
   FlexiTools (“FlexiTools,” “we,” “us,” or “our”) operates the website flexitools.io and related services that help people use web-based utilities and tools. This Privacy Policy explains how we collect, use, disclose, and protect your information.

2. Scope
   This Policy applies to:

• The flexitools.io website and any subdomains
• Web apps, tools, and features we provide
• Communications and support interactions with us

This Policy does not apply to third-party sites or services we don’t control, even if linked from our Services.

3. Information we collect
   a) Information you provide

• Account details: name, email, password (stored in hashed form)
• Profile and settings: preferences, saved options
• Content you process through our tools: text, files, images, metadata, prompts, and outputs
• Purchases: subscription tier, transaction details (we receive limited billing info from our payment processor; we don’t store full payment card numbers)
• Communications: support requests, survey responses, feedback

b) Information collected automatically

• Usage data: pages viewed, features used, timestamps, referring/exit pages, error logs
• Device and network data: IP address, browser type, OS, device identifiers, language, time zone
• Cookies and similar technologies: pixels, local storage, SDKs used for essential functionality, analytics, and (if enabled) personalization/advertising

c) Information from third parties

• Authentication providers (if you sign in via a third party)
• Payment processors (to confirm payment and prevent fraud)
• Analytics or marketing partners (aggregated or pseudonymous insights)
• AI service vendors (if you opt into AI features)

Note: Please avoid uploading sensitive personal data (e.g., health, financial, biometric, or government ID numbers) unless specifically requested and necessary for a given feature.

4. How we use information
   We use information to:

• Provide, maintain, and improve the Services and their features
• Process your requests, inputs, and files, and generate outputs
• Personalize your experience (e.g., saved settings, recently used tools)
• Communicate with you about updates, security alerts, and support
• Monitor performance, debug issues, and enhance security
• Comply with legal obligations and enforce our Terms
• With your consent, send marketing communications or run promotions

5. Legal bases for processing (EEA/UK/Switzerland)

• Contract: to deliver the Services you request
• Legitimate interests: to secure, improve, and grow our Services
• Consent: for optional cookies/marketing and certain data processing
• Legal obligation: to meet compliance or lawful requests

6. How we share information
   We share information with:

• Service providers/Processors: hosting, analytics, email, customer support, payment processing, AI vendors (as needed for features you use)
• Professional advisors: auditors, legal counsel
• Authorities: if required by law or to protect rights, safety, or property
• Business transfers: in connection with a merger, acquisition, or asset sale (your data remains subject to this Policy or a successor policy with materially similar protections)

We do not sell personal information in the traditional sense. Depending on your region’s laws, certain disclosures (e.g., for targeted advertising or analytics) may be considered “sharing.” Where required, we provide opt-out mechanisms.

7. Cookies and tracking
   We use:

• Essential cookies: enable core site functionality
• Functional cookies: remember preferences
• Analytics cookies: understand usage and improve performance
• Advertising/personalization cookies (if enabled): tailor content or measure campaigns

See our Cookie Policy for details and how to manage preferences.

8. Data retention
   We retain personal data only as long as necessary for the purposes described above, including service delivery, security, legal compliance, and dispute resolution. Tool inputs/outputs may be stored temporarily to provide the feature and improve reliability; where feasible, we minimize retention and employ automatic deletion.

9. Security
   We use administrative, technical, and organizational measures designed to protect personal data (e.g., encryption in transit, access controls, logging). No system is 100% secure; please use strong passwords and enable available security features.

10. International data transfers
    Your data may be processed in countries other than your own. Where required, we use appropriate safeguards (e.g., standard contractual clauses) to protect cross-border transfers.

11. Your rights
    Depending on your location, you may have rights to:

• Access, correct, or delete your data
• Object to or restrict certain processing
• Port your data
• Withdraw consent where processing is based on consent

Residents of certain U.S. states (e.g., CA/VA/CO/CT/UT) may have additional rights, including the right to opt out of “selling” or “sharing” personal information and certain profiling. To exercise any rights, contact us at [Contact email]. We may need to verify your identity.

12. Children’s privacy
    Our Services are not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided data to us, contact [Contact email] to request deletion.

13. Third-party links and integrations
    Our Services may link to or integrate with third-party tools or sites. Their practices are governed by their privacy policies. Review those policies before using their services.

14. AI features
    When you use AI-related tools, your inputs and outputs may be processed to generate results and to maintain/improve the feature (by us or our vetted vendors). Do not submit confidential or sensitive information you cannot legally share. AI outputs may be inaccurate or incomplete.

15. Changes to this Policy
    We may update this Policy. We will post the new version and update the “Last updated” date. Significant changes may be communicated via email or in-app notice.

16. Contact
    Questions or requests? Email hello@flexitools.io or write to DLF Cyber City, Sector 29, Gurugram, Haryana
    If you are in the EEA/UK/Switzerland, the data controller is [Controller name and address]. You may also lodge a complaint with your local data protection authority.